Degraded service for watchlist screening

This incident should now be fully resolved and the backlog of failed report has been processed.

A fix has been deployed and new screening should run successfully moving forward. We’re still going through the backlog of requests for the past 12 hours.

We’ve identified the root cause and a resolution is in progress. We expect the fix to be deployed in the next hour.

We noticed an error causing failures to run watchlist screening for individuals and businesses. The problem started around 21:04 on the 27/01/2025.