Identity checks (UK) - delayed processing

The issue affecting UK identity report processing has been resolved. This was caused by an incident at our identity verification provider, Onfido, which has now been fixed. UK identity checks are processing as normal, and any checks delayed during the incident have completed. No data was lost. Thank you for your patience.

Our identity verification partner, Onfido, has deployed a fix for the issue that was delaying UK identity reports, and is now monitoring to confirm service is fully restored.

UK identity checks should now be processing as normal. Any checks that were delayed during the incident will work through and complete - no data was lost and nothing needs to be re-submitted.

We are continuing to monitor alongside the provider and will confirm once the incident is fully resolved.

We are aware of an issue affecting the processing of Identity Reports for UK checks. This is being caused by an ongoing incident at one of our identity verification partners, Onfido, who are working to resolve it at their end.

As a result, some UK identity checks may be delayed in returning a result. Checks can still be submitted, and no data has been lost - reports will process and complete once the provider’s service is restored. Other jurisdictions and other Legl services are not affected.

We are monitoring the provider’s progress closely and will update as soon as service is restored.